602-266-3678

What Our Customers are Saying

AC by J provides great service and receives high praise from their Phoenix air conditioning customers.

Real Customers, Real Feedback

The installation went very smoothly and there were no unpleasant surprises. I have had a lot of work done on my place and this was one of the first times everything was done on schedule

Sharon M.

Everyone was very courteous and professional. What a pleasurable experience! It made spending the money less painful.Cheryl H.
I’m really impressed with your customer service. Quick response and caring was key. The service technician was very professional and knowledgeable and willing to explain the problem. He troubleshot the problem very quickly. Thanks, technician and crew. Excellent service and expertise!

Robert M.

Excellent! The service technician reviewed every part of the system to find and repair the problems! We had previously had 3 a/c techs out (including the one who installed the system) – none were able to get the system running correctly. Dispatch was friendly and informative – easy to reach. Thank you!

Roger B.

Everyone in your organization was extremely professional. We have been very impressed with your level of customer service. The crew introduced themselves (one by one) and was sure to say goodbye when done. You all get an A+! We would definitely recommend you to others.

Steve A.

We were very satisfied with the promptness of the installation. The service technicians were very kind and courteous. Thank you so much!

Leona S.

All of your service technicians are very polite and give good service. Your office staff is very polite and homeowner smart!

David C.

We were pleased with the professionalism and knowledge of our serviceman, Clint. Service and needed parts were accomplished at “warp” speed. Thanks.

R. Gabarra

Manny was very courteous, efficient and didn’t seem to mind my hovering and asking questions.

B. & S. Arnold

Julie was able to get a technician to my house same day! Thanks Julie! Kraig was very knowledgable and took time to explain the repair in language I could understand. Thanks.

Kraig!B. Gahm

Prompt, Courteous, Professional, a welcome change in today’s world.

S. Williams

Always superior service, customer is always put 1st, Cadillac in AC service repair!

N. Harris

We discovered our heat was out one morning – in less than 3 hours a technician was here, discerned the problem and ordered the part. Came back later the same day to fix it – wonderful service! As you can see, I’ve been an Air Conditioning by Jay customer since 1985. We always recommend this company to our friends. Just keep up all the good service – great technicians.

George P.

Excellent. Very complete, respectful of people and property, good teacher, clean, articulated well, was pleased that Kraig was in my house…about dispatch—very pleasant on the phone, respectful of my time, prompt in calling, polite telephone mannersJ.

Waltz

We were pleased with the technician we had this past service and would like to request him again in the future. He was polite & very thorough with the service call. He is highly recommended, VERY GOOD!!!

Karen C.

Jorge is a professional. He is willing to answer questions on my units with patience and knowledge. Dispatch does an excellent job.

J. Gault

Shawn was the best. Very professional and informative.

E. and J. Gregg

Jeff performed his job with his usual helpful efficiency. I cannot think of any aspect of his work or his attitude that could be faulty. He is a very nice guy!

M. Charles

Professional, knowledgable, friendly, expert in this field…the best ever! He’s a treasure within this industry. Dispatch – friendly, excellent at explaining new incentives, contracts! Great job! 100% customer satisfaction: that’s me! Keep up the great work!

C. Badal

Very Professional! Courteous!! Even put booties on at the front door to keep carpet clean. You can’t duplicate perfection.

R. Remes

Philip was very cordial and professional.

Laura L.

Impressed with way appointment was made and use of phone alerts of time of arrival of technician (Clint) who did a very thorough check of system. Keep your present system going the way it is going!

J. Barrolazza

Technician: 10, Very helpful, took the time to explain and fully answer my questions. Polite Dispatch: 10, Helpful as always NOTE: I don’t usually rate items as a 10 so you did very well.

Brent F.

Always courteous, knowledgeable to my questions. Latest information on saving energy and money saving tips. I feel very confident when the technician is done, that all is well.

Carlene C.

Our service man was polite, well qualified and did not complain about working late. He kept us well informed about our ac unit. Dispatch was very accommodating.

D. Kassler

We want to express our appreciation for not only the fine job Kevin did, but also the extra effort and time he put in to be sure we were satisfied…keep doing what you are doing!

Mr & Mrs G. Perlmutt

Clint did a very good job at explaining issues of present and future.

T & L Garrett

Julie is great and went out of her way to get the work scheduled. Techs are ALWAYS good.

C. Degnaro

Dispatch staff was very friendly and helpful. Technician (Nick) was also very friendly, on time for appointment and very efficient.

B. Marion

You people have a very good team. Keeping in contact with one another is important to everyone. You have a good group working for you. Keep up the work that you are doing. Thanks!

H. Miller

Kevin is a very nice gentleman. Sure made me comfortable.

Marie F.

Excellent – Honest and straight forward! Friendly and pleasant.

P & G Harris

As usual, excellent customer service from the office staff as well as from the technician. Thank you.

R. Lyon

Found Jorge to be extremely capable and girls on the phones were very friendly and helpful.

S. Patton

Great service as always. Don’t know how you could be better.

J. Dobler

Shawn was very personable and knowledgable. He set my expectations at the beginning of the process and was prompt at letting me know how the a/c system was. He went above and beyond in looking at my evap cooler too. Dispatch was great calling for the purpose of setting an appointment.

Bernard P.

Tech very thorough and patient / As always, FIRST CLASS!N.

Crane

Jeff is a conscientious thorough and well informed tech. He is very polite and answer any questions I have.

Lydia O.

Shawn was great. Very knowledgeable and explained any issues after listening to my explanation of what was happening.

Justin D.

You have always met and most times exceeded my expectations. From the office to the techs, everyone is courteous and always arrive on time. I can’t really think of anyway to improve. I have recommended you to dozens of people who now use you. You’ve been great ever since you rescued me in 1988.

Susan Conrad

Philip was very helpful in explaining how the thermostat works. I now know how to run my unit.

Bernice W.

Serviceman Philip – Very professional service, explains everything, asset to your company.

Sophia R.

Both dispatch and technician exceed my expectations because the addressed my issues promptly and with extreme courtesy.

F. Frank

Kevin was very thorough. A delight to deal with.

Envita

Thank you for your prompt efficient service. The technician was very thorough and explained the work he did in detail.Carl L.
GOOD JOB – Keep up the high standards!

C. Prestridge

Dispatch was friendly, courteous and efficient. Both techs were also friendly and courteous, arrived on time, wore foot protections, explained what they were doing and finished promptly.

D & K Smith

The technician was prompt and called ahead, very courteous. He sealed my many air leaks on my heat pump. I noticed an immediate change of the heating in my home. Philip did great! Thank you.

L. Roberts

Both dispatch and technician did their jobs. I have no complaints about either. Both Jorge and Jeff were both thorough and excellent workers. Please continue doing exactly what you did today.

Phyllis M.

Very good. Know their jobs. Don’t fail to take care of your great team! Outstanding personnel!

O. Jenista

Philip was very helpful and competent! He got my hot water in the kitchen working again after a simple fix and checked out my a/c units. He is very courteous! We have referred two people and will continue to do so!

Dr. Group

I appreciated that Steve worked with me on arriving at a cost which acceptable and fair compared to what other companies offered. The 3 technicians who installed the units were very professional and courteous. They gave me confidence that a proper install would be done.

E. Martini – Your neighbor in Gilbert

From product presentation to quality follow up, the staff was polite and professional. We had a problem with our air handler (it sounded a lot like a jet taking off) which was resolved the first time. Each person we had contact with has been every helpful and knowledgeable. Having received several bids, we are very pleased with having chosen your company.

S & D Smith, your neighbors on Windrose Drive in Scottsdale

I got 4 quotes for replacement. I chose your company based on 2 factors; the professional appearance and knowledge presented by Steve on the first visit, as opposed to “the other guys,” and my friendship with Bryce. (This would not have sold me by itself.) The whole experience has been quite impressive from the initial sales call through the QC call. I do not impress easily. I will not hesitate to recommend your company. Thank you for a pleasant A/C replacement experience.

D. Cash, your neighbor on W. Cactus Flower, Goodyear

Thank you to BJ and Mike for their team for a job well done. They were professional and the best part was when they cleaned up after the job was complete. I would recommend your services to those who need a new A/C.

Your neighbors on North 38th Street, Phoenix

I think you have excellent employees. Steve and the technician were very nice, explaining everything to me. I’m very pleased being a customer of Air Conditioning by Jay.

B. Weinberg – North 78th Way, Scottsdale

The tech team that did the install were very courteous. Eric explained everything to me that they were installing and removing. They all kept the area clean during the install. I was very impressed and pleased with their performance.

B. Richards – E. Morgan Drive, Tempe, Arizona

Give us your input with our client survey! (https://www.acbyj.com/client-survey/)

Air Conditioning By Jay, Inc. BBB Business Review
Air Conditioning By Jay, Inc. BBB Business Review